Customer satisfaction surveys and mystery shops by McClaryCo
Your customers talk to a real person.
You get honest answers, clear themes, and notification if a customer needs a call back.
Most automated survey tools don’t have a real conversation with your customers about their experience.Emailed forms and automated phone menus draw few responses, and the answers rarely say much.We take a different approach: our callers phone your customers, listen, and capture what they say.
Phone Surveys for Any Industry
Utilities are our specialty, but the approach works anywhere people have opinions worth hearing.We design and run phone surveys for any organization that wants real conversations instead of form responses, including:• Customer and member satisfaction
• Post-service and post-purchase follow-up
• Client and patient experience
• Event and program feedback
• Market and community researchYou tell us who to call and what you want to learn. We handle the script, the calls, and the reporting, and we deliver the same clear recap and follow-up flags our utility clients receive.
When your customer raises a problem, we flag it so you can respond quickly.
What We Do
We run ongoing customer satisfaction surveys for utilities and cooperatives across the U.S.After a customer starts service, pays a bill, calls dispatch, or opens or closes an account, our team follows up by phone and asks how it went.We find the people open up to a person in ways they often don't in a form or on an automated survey at the end of a call.
What You Get
Each month, we turn those conversations into a plain-language recap in an executive report.Then, in our quarterly reports, we group comments into themes, count how often each one comes up, and break results out by department, such as customer service, billing, dispatch, and field operations.You see what’s working, what frustrates customers, and where to focus first.When a customer asks for a follow-up or raises a problem that needs attention, we flag it so you can respond quickly and fix it.
A person places every survey call, so your customers can say what they actually think.
You get a candid picture of customer service in action.
Mystery shops show you what the customer experience looks like.
Our shoppers contact your team the way a customer would, then report on what they found: how quickly someone answered, how clearly they explained the issue, and how the conversation felt from the other end.You get a candid, specific picture of service in action, plus the kind of detail that helps you recognize great work and coach where it matters.Contact us to learn about our services and pricing.
Why Companies Choose McClaryCo
• Real callers, not robocalls. A person places every survey call.• We make the calls and deliver the results.• Community-minded. Your customers expect to be treated like neighbors, and our calls reflect that.
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